Audit and DiscoveryCircle of Care
Prepared byGutekunst Design
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Optional website concepts

Start with the person.
Then show the path.

Optional concepts for a future website or targeted improvements to the current site. Your team can adapt the pathways that fit its audiences, services, and capacity.

“I need support for myself or my family.”

A visitor should be able to describe a need without knowing whether the relevant program is called Beyond, PAL, or Pearl’s Hope.

  1. 01 / StartFind support

    Choose a plain-language need, such as adoption support, counseling, or preparing for adulthood.

  2. 02 / UnderstandSee relevant services

    Explain who the service supports, where it is offered, and how to begin.

  3. 03 / ConnectMake an inquiry

    Use a short, appropriate form or clear phone contact; reserve sensitive details for secure intake.

  4. 04 / Follow throughReach a responsible team

    Confirm receipt, route to an owner, and explain the expected next step.

Success: the person reaches an appropriate service contact. Staff confirm eligibility; the website does not make care decisions.

“Could fostering be right for our family?”

Support exploration as well as action. People may need reassurance, accurate expectations, and a conversation before they are ready to apply.

  1. 01 / ExploreUnderstand fostering

    Describe the purpose, responsibilities, support, and relationship to reunification.

  2. 02 / LearnAnswer real questions

    Explain the process and verified requirements with practical, staff-reviewed FAQs.

  3. 03 / AskStart a conversation

    Improve the existing inquiry form and make the phone option easy to find.

  4. 04 / ContinueConnect with recruitment

    Assign a geographic owner and offer a clear next conversation or information step.

Success: appropriate inquiries progress to a staff conversation. Track inquiry quality and follow-up, not submissions alone.

“I want to make a difference.”

Connect the reason to give with the collective mission, while keeping designated gifts, volunteering, and practical support easy to find.

  1. 01 / ConnectUnderstand the impact

    Show verified outcomes and respectful stories that explain how support helps.

  2. 02 / ChooseFind a way to help

    Present one-time and monthly giving, volunteering, needed items, and partnerships.

  3. 03 / ActComplete the next step

    Use a clear mobile giving experience or a relevant volunteer/partner inquiry.

  4. 04 / BelongContinue the relationship

    Coordinate acknowledgment, mission updates, and appropriate personal follow-up.

Success: completed gifts and meaningful supporter engagement. A donation-button click is an intermediate action, not a gift.

“I’m helping someone connect with Circle of Care.”

Give professional referrers, churches, and community organizations a clear route that respects their different responsibilities.

  1. 01 / OrientChoose the connection

    Distinguish a service referral from a church or community partnership.

  2. 02 / PrepareKnow what is needed

    Provide verified eligibility, geography, referral requirements, and contact details.

  3. 03 / ReferUse the right channel

    Route service information through appropriate intake and partnership interest to its owner.

  4. 04 / Follow upClose the handoff

    Confirm receipt and explain what can be shared and what happens next.

Success: an appropriate, complete connection with less back-and-forth. Staff retain responsibility for service decisions.

A reusable page standard: who we help · where we serve · eligibility and cost · what to expect · questions people ask · verified outcomes · a clear next step. Keep direct program navigation available for people who already know what they need.